CASE STUDY
Custom Shopify app for real-time inventory synchronisation and operational accuracy
The client operated a multi-SKU D2C Shopify store alongside a custom-built ERP system used for warehouse and inventory operations. As order volume increased, inventory data between Shopify and the ERP frequently became inconsistent. Manual reconciliation through spreadsheets and exports slowed operations and increased fulfilment errors.
Problem
Disconnected inventory systems created operational inefficiencies across the fulfilment workflow:
- Shopify displayed inaccurate stock availability
- ERP inventory data was delayed and outdated
- Manual stock reconciliation consumed hours daily
- No visibility into sync failures or inventory mismatches
- Overselling led to fulfilment delays and customer dissatisfaction
Goal
Build a custom Shopify app that synchronises inventory between Shopify and the client’s ERP in real time using automated SKU-based matching and proactive error monitoring.
Solution
We developed a custom Shopify inventory sync app that continuously synchronises stock data between Shopify and the ERP through automated two-way syncing.
Key features included:
- Real-time inventory sync between Shopify and ERP
- Automated SKU-based product matching
- Scheduled sync operations running every few minutes
- Inventory reconciliation without CSV exports or manual intervention
- Sync monitoring dashboard with live operational visibility
- Instant alerts for failed syncs and mismatched records
- Detailed audit logs for every sync event and inventory update
The dashboard provided visibility into synced products, skipped records, failed updates, sync health, and recent activity logs, enabling warehouse and operations teams to monitor inventory accuracy centrally.